RESERVATION

RESERVATION

Making Reservations

1.      I Would like to reserve/book	a ticket business class day flight
2.      Could Can May	I reserve a table for two for dinner tomorrow?
3.      I   ~Would like     ~Am going     ~Want	To book a single for tomorrow night.

Taking Reservations

Opening Conversations of Receptionist :

·        Yes. Sir/Miss/Ma’am, can I help you?

·        Good Morning, may I help you?

·        Lestari Hotel, Could I help you?

Hotel Reservation :

·        What kinds of room do you need?

·        Would you like single or double bed?

·        How log will you stay, Sir/Ma’am?

·        How long will you be staying, Sir/Ma’am?

Ticket Reservation :

·        What ticket do you want, Sir/Ma’am?

·        When will you fly, Sir/Ma’am?

·        When will you arrive?

·        When will you be arriving?

Refusing Reservations :

·        I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved.

·        I’m really sorry, I’m afraid we cannot make anyreservations for you

·        All rooms/seats/tickets/tables have been reserved